Costco is the largest wholesale membership club in the United States and a priority destination for low prices. Compatible Costco Return Policy is one of many reasons people love the brand.
The Costco Return Policy is so generous that a few customers have abused it. There have been news reports about returning empty steak packets or even a dead Christmas tree.
However, we never suggest you try anything like that. We think it will help you while shopping and afterward if you know little detail of Costco Return Policy.
We have shared what you can and can’t do regarding Costco’s Return Policy, and much more you might have missed.
Costco Return Policy
Costco claims to offer a “Risk-Free 100% Satisfaction Guarantee”. The company will refund you the purchase price for most products, including your Costco membership, except a few.
You can return to the warehouses within the time limit and hardly with any questions asked.
On Membership: Costco offers to cancel and refund your membership fee at any time if you are displeased.
On Merchandise: Costco guarantees your satisfaction with every product it sells. In addition, it will refund your purchase price.
However, there are a few exceptions which we have shared below, following the Costco websites:
- Diamonds: 1.00ct or larger: If you want to return a diamond over 1.00ct, you must present all original paperwork (IGI and/or GIA certificates) of the time you received a Jewelry Credit Memo. The Costco Graduate Gemologist will inspect for authenticity within 48 hours.
- Cigarettes and alcohol: You cannot return cigarettes or alcohol at Costco, where prohibited by law.
- Special Order Kiosk and Custom Installed Programs: You cannot refund custom products manufactured for your personal and unique specifications. However, you can have repair/replacement due to failure to meet specifications under the warranty conditions.
Costco Electronics Return Policy
Costco will accept returns of electronic items within 90 days from the date you receive the merchandise.
- The time limit is valid for Televisions, Projectors, Major Appliances (refrigerators above ten cu. ft., freezers, ranges, cooktops, over-the-range microwaves, dishwashers, water heaters, washers, and dryers), Computers, Touchscreen Tablets, Smart Watches, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones.
In addition, Costco extends the manufacturer’s warranty on major appliances to two years. Costco Concierge Services provides free warranty assistance on these items.
The Concierge Service representatives can assist you with technical support and warranty information for many of the products above. In addition, you can speak to Costco Concierge Services to know more.
Costco Mattress Return Policy
Is your newly purchased bed is not fitting? Or you are feeling discomfort due to size and quality. Then, you can return it to Costco without hesitation. Costco offers one of the most generous return policies for most products, and mattresses are no exception.
Costco accepts the mattress, memory foam, and air mattress returns with or without a receipt following Costco’s 100% satisfaction guarantee.
You need to take the mattress back to your local Costco warehouse store. Have the Costco membership card with you, and the specific counter will handle the rest.
You can call the warehouse for any kind of assistance regarding vehicle management or schedule.
On the other hand, you can request a return or replacement online at the Costco.com website quite quickly. Log into your account at Costco.com and select the Orders & Returns portal.
Costco accepts the return of an opened mattress without issue. Items like mattresses often require trying out on the bed and seeing if it functions properly for the needs.
Therefore, without the original packaging, Costco accepts mattress returns.
Costco Computers and Laptops Return Policy
You can return computers and laptops to Costco within 90 days of purchase, which is Costco’s return policy window.
Even if the computer is opened or damaged, you will receive a full refund or replacement with no restocking fee.
Go to Costco’s return counter at the warehouse for the return. In addition, you get to return it online if you have bought it from Costco’s website.
If your purchase did not work out for you, Costco does not ask you to take the hassle of keeping receipts and packaging. You need to have the Costco card with you. That will be all.
Costco Furniture Return Policy
If you are not satisfied with the furniture you have purchased from Costco, you can quickly return it and get your money back under Costco’s 90 days return policy.
You can return it at the counter in the warehouse or initiate a return online. In addition, you can schedule a pickup of the furniture item to the warehouse.
Costco even accepts your furniture return after 90 days, but it will only be for genuine defects of the product from the beginning.
Costco Jewelry Return Policy
Costco offers two ways to return your jewelry item if you are dissatisfied. First, you can stop by any Costco location with your IGI and GIA reports (shipped with the order) and return your jewelry item.
However, if your jewelry items weigh more than 1.00 carat, Costco requires them to be sent to the fulfillment center for verification before issuing your refund.
The verification may take up to 5 business days. This verification process applies to diamond solitaire rings as well.
Suppose you can’t make it to a Costco location. In that case, you can return the jewelry online by submitting a few information, including your name, order confirmation number, phone number, the reason for your return, etc.
Once Costco receives the information, they will arrange for a UPS pickup, and your item will be shipped for verification. Your refund will be processed soon after the verification is complete.
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How to Return to Costco
Costco offers two convenient options to request a return depending on the purchase type and preferences.
- Return at a Costco warehouse
- Online Return
Return to Warehouse:
You can return your purchase to any Costco warehouse for an immediate return and refund. You will find the nearest warehouse with this Warehouse Locator tool.
Locate a Costco facility in your neighborhood using the warehouse locator and take the products back there. Remember to bring a valid receipt and keep the items in their original packaging.
However, payment methods accepted differ online and in the warehouse.
Return on Costco.com:
Follow the following procedures to request a return or replacement on Costco.com:
- Log into your account through Sign In / Register.
- Select Orders & Returns.
- Choose the Return Items button, and follow the windows/prompts to complete your return or replacement request.
- Now you have to receive your return label immediately or schedule a pickup where eligible. You will be sent an email with additional instructions for large items.
However, the refund will be credited to the credit card used to place your order. You won’t be charged for the return shipping. But, specific items require additional processing time before a refund is issued.
There are products which you cannot mail back. The items that can only be returned to a Costco warehouse include Tires, Tickets, Jewelry, Apple products, Optical items, Digital goods, and Perishable Items.
Reasons Why You Can Return Online Purchase
Costco is committed to providing quality and value to its products. The wholesale club sells with a risk-free 100% satisfaction guarantee on your membership and merchandise.
You can return or replace your online Purchase to Costco for the following reasons:
- You no longer want the item or are dissatisfied with it
- Purchased by mistake
- Incorrect item received
- Duplicate items received
- You refused upon delivery for damage to the item or box
- Item missing (replacement only)
- Shipment is lost
Return Items to Costco without a Receipt
You can surprisingly return products without a receipt at Costco, which says why it has one of the most generous and loved return policies in the industry. You only have to bring your Costco Membership Card (Costco Card).
Here is the simple method of how you can do it:
- We recommend you bring in all accessories, packaging, boxes, and manuals that came with the original product if you return a product to Costco without a receipt.
- You need to bring your Costco membership card or number to process the return. The card itself works as a receipt.
- Once you get to the warehouse, a Costco team member will look up your past purchases and verify if the item is indeed purchased from Costco.
- After verifying the Purchase, Costco will initiate the return process and refund you the amount onto the original card in which you purchased the item.
So, you don’t have to worry if you are dissatisfied with a purchase but have lost the receipt.
Items You Can’t Return to Costco
Although Costco generously accepts returns for most products, here is a list of items you can’t return to Costco for a full refund.
Alcohol: You can’t return alcohol items to Costco. It doesn’t matter if it is opened or unopened.
Cigarettes: You can’t return cigarettes to any Costco location. So, you can light them up or throw them away.
Limited Lifetime Products: Car tires and batteries are sold with a product-specific limited warranty and limited lifespan. So, these cannot be returned unless significant damage while received.
Special Order Kiosk or Custom Installed Programs: You can’t return special orders, but you can get a warranty repair or replacement.
Status of Refund or Replacement
You can get to know the status of your return or replacement. Here’s how:
- Select Orders & Returns in the upper right
- Follow the prompts, and log into your account
- Choose the Order Details button, and select the View Return/Refund Status link.
- The link will give you your refund or replacement status along with the latest date.
Costco Return Policy FAQs
What does Costco do with its returns?
Costco typically puts returned (unused and undamaged) products such as home goods and electronics on the store floor at a discounted price.
However, Costco sends the used and damaged items to Grade A/B liquidation auctions, and groceries are disposed of.
Why did Costco refund my order?
Costco.com electronically requests approval from your credit card issuer to authorize your Purchase. If your order is refunded in the first place, probably your Costco.com billing information didn’t match the billing info the credit card company has on file for you. Or you might have entered your card’s expiration date incorrectly on Costco.com.
To know further, contact a warehouse or customer support.
Can you return gifts to Costco?
You can return gift items to Costco. It doesn’t matter if you’re a member or not. You can walk in and return stuff.
But if you don’t have the receipt, you’ll need the membership number of the person who purchased the gift.
Can you get cash when returning items bought with a debit card?
You might be stuck with a Costco cash card when returning something. This becomes a hassle if the item is a gift and the person returning it has the original receipt but not the ATM card.
However, if you regularly buy gifts with your ATM card, you might want to use a credit card or cash to make returns easier.
Does Costco take back expired food?
Costco does not take back expired food. So, return any food right away if you don’t want it.
Can I return wipes to Costco?
A few members’ posts indicate that returns are not being accepted on toilet paper, paper towels, rice, water, sanitizing wipes, and Lysol at Costco amid the Coronavirus outbreak. However, things may change in the future.
Can someone else make a return for you?
If that someone is not listed on your membership, they will not be able to make the return on your behalf. You’ll have to manage the time to make the return yourself.
Do returned items get resold at Costco?
Many of the goods returned are used or damaged, which affects the selling price. However, a past survey found only 48 percent of returns can be resold at full price.
As a wholesale member club, Costco has a generous return policy, which any other store hardly offers. It accepts returns for most products. But, we recommend you do not misuse this generosity.
Now you know Costco return policy but it’s best if you can keep your product undamaged and intact as much as possible for a full refund.
Happy shopping at Costco!